Woony is a voice communication solution that enables internet users to communicate directly from a web browser with a support agent without the need for a phone. Calls are free, prioritized and routed based on user behavior.
Communication is set up between a web widget installed on the web page, for instance web shop, and a client software used by the support agents. The widget and the agent app are connected with a license key that you get from Woony support.
You can choose freely between voice calls and chats, all in the same session. Based on browse data and cart value, you can choose to prioritize between visitors.
The widget for Woony is customizable to match your needs. You can configure it to support either voice calls or chat, or both. You can also determine when you want the widget to be shown for the users. Of course you can customize the appearance to match your site.
In our Customer Zone you can find scripts for any website as well as a plugin for Wordpress.
The Agent App allows you to get a unique insight into the shoppers status. You can:
The Agent App is available for both Mac and Windows in our Customer Zone.
Woony is a calling solution that allows users to directly be connected to the right agent directly from the browser. Agents are able to filter out calls that are not of a high enough priority. As the communication is based on VoIP technology over the internet, there are no associated calling costs and no geographical restrictions.
Woony provides several features that serve as a way to dramatically increase the usability, such as:
The Woony webPBX handles call routing and prioritization
You can customize the criteria for when voice alls are possible in the settings part of the agent client. For instance, you can decide to only allow calls from people with products in the shopping cart higher than a certain value.
Yes, Woony also supports traditional chat.
Yes, you are free to move freely between the two.
You can for instance select if you want voice or chat, or both. You can also change color settings to adapt it to your web shop.
Yes, you can determine the criteria for when the widget is shown to the consumers.
Yes, we charge a fee for every agent account created, regardless of whether the agent is logged in or not.
No, there are no additional costs.
We accept all major credit cards. The subscriptions renew automatically at the end of each billing cycle. All listed prices are in EUR/USD.
Yes, you can get a 15% discount for subscribing for 12 months.
Yes, you can use Woony on any number of sites.
The agent app supports English, French, German, Italian, Spanish, Portuguese, Hindi, Finnish and Swedish.