Most existing communication solutions for e-Commerce focus on chat services and move away from human interaction by using bots and AI. A drawback of this is that many customers lack the personal connection achieved on a voice call.
With Woony, shoppers are able to call anonymously and for free directly from the browser. Calls are prioritized to minimize waiting time for the most important calls, with the highest monetary value and those closest to a purchase decision. In addition, calls are routed to the most suited service agent based on product category, geographic location etc.
You don't have to take our word for it. Try it for a month and see what the effect is on your customer satisfaction and conversion rate.
Calls are made directly from the browser, anonymously and for free. Browser info is passed on so that the agents see which page the shopper is on. Calls are prioritized and routed to the most suited agent.